Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with Petal & Pyre! We want you to know exactly what to expect from the moment you place your order to the moment it arrives at your door.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During high-volume periods such as holidays and sale events, processing may take an extra 1–2 days. You’ll receive a confirmation email as soon as your order is placed, and a second email with tracking information once it ships.

Estimated Delivery Times

We partner with trusted suppliers and fulfillment centers around the world to bring you great products at great prices. Because of this, delivery times vary by destination:

Destination	Estimated Delivery
Canada	8–15 business days
United States	7–12 business days
UK, Europe & Australia	10–18 business days
Rest of world	12–25 business days

Delivery estimates begin once your order has shipped, not when it is placed. While most orders arrive well within these windows, occasional carrier or customs delays can occur and are outside our control.

Tracking Your Order

Every order includes tracking. Once your order ships, you’ll receive an email with your tracking number and a link to follow your package’s journey. Please allow 2–5 days for tracking information to become active after you receive it.

If your tracking hasn’t updated in more than 7 days, don’t worry — this is often due to the package moving between carriers or regions. If it hasn’t updated in 10+ days, contact us and we’ll investigate right away.

Multiple Shipments

To get your items to you as quickly as possible, orders containing more than one product may ship in separate packages, sometimes from different fulfillment centers. You won’t pay anything extra for this — each package will have its own tracking number.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any free-shipping promotions will be applied automatically at checkout.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees levied by your country. These charges are determined by your local customs office and are the responsibility of the customer. Petal & Pyre has no control over these charges and cannot predict their amount.

Incorrect Address

Please double-check your shipping address before completing your order! If you notice an error, contact us within 12 hours of placing your order and we’ll do our best to correct it. We cannot be responsible for orders shipped to an incorrect address provided at checkout, and re-shipment costs in these cases will be the customer’s responsibility.

Lost, Stolen or Damaged Packages

If your order arrives damaged, or your tracking shows “delivered” but the package is missing, contact us within 7 days and we’ll make it right — whether that’s a replacement or a refund. Please include your order number and (for damaged items) a photo of the item and packaging.

If a package is returned to sender due to an incomplete address or failed delivery attempts, we’ll contact you to arrange re-shipment.

Order Cancellations

Because we process orders quickly, cancellations can only be accepted within 12 hours of purchase. After that, your order may already be with our fulfillment partners — but you’re always welcome to request a return once it arrives (see our Refund Policy).

Questions?

We’re here to help! Reach us anytime at petallovespyre@pm.me and we’ll get back to you within 1 business day.

Petal & Pyre — thoughtfully sourced, happily delivered. 🌸