Refund Policy

Last updated: August 23, 2026

At Petal & Pyre, we want you to love what you ordered. If something isn't right, we'll work with you to make it right — here's how returns, exchanges, and refunds work.

Our 30-Day Guarantee

You have 30 days from the date of delivery to request a return or refund. If more than 30 days have passed since your order was delivered, we unfortunately can't offer a refund or exchange.

Damaged, Defective or Wrong Items

If your item arrives damaged, defective, or isn't what you ordered, we'll fix it at no cost to you — no need to ship anything back in most cases.

Contact us within 7 days of delivery with your order number and a photo of the item (and packaging, if damaged), and we'll send a free replacement or a full refund — your choice.

Returns (Changed Your Mind)

We accept returns on most items within 30 days of delivery. To be eligible, your item must be:

• Unused and in the same condition you received it
• In its original packaging
• Accompanied by your order number

To start a return, email us at petallovespyre@pm.me with your order number and reason for return. We'll reply within 1 business day with return instructions and the correct return address. Please do not send your purchase back without contacting us first — packages returned without authorization may not be eligible for a refund.

Unless the return is due to our error (wrong, damaged, or defective item), return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we can't issue refunds for return packages lost in transit.

Non-Returnable Items

For hygiene and safety reasons, the following can't be returned unless they arrive damaged or defective:

• Personal care items (skincare, masks, oral care, hair tools that have been used)
• Cosmetics and beauty products that have been opened
• Earrings and other pierced jewelry
• Intimates, shapewear and swimwear
• Gift cards and items marked Final Sale

Refunds

Once we receive and inspect your return (or approve your damage claim), we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional few days for the funds to appear on your statement.

If more than 15 business days have passed since your refund was approved and you still don't see it, contact your bank first (processing times vary), then reach out to us and we'll follow up with our payment processor.

Exchanges

Want a different size, color, or style? The fastest way is to request a return for the original item and place a new order for the one you want. For defective or damaged items, we'll ship a replacement free of charge.

Late or Missing Deliveries

If your order hasn't arrived within the delivery window in our Shipping Policy, contact us — if a package is confirmed lost in transit, you'll get a free reshipment or a full refund, whichever you prefer.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of purchase. After that, your order may already be processing with our fulfillment partners and can no longer be cancelled — but you can always request a return once it arrives.

Questions?

We're a small business and we genuinely care about every order. If anything about your purchase isn't right, talk to us before anything else — we'll always try to find a fair solution.

📧 petallovespyre@pm.me — we reply within 1 business day.

Petal & Pyre — thoughtfully sourced, happily delivered. 🌸